Shipping policy
We currently only serve customers in the USA, we're sorry if you're outside of the USA you won't be able to purchase.
1. ORDER PROCESSING
* Processing Time: All orders are typically processed within 3 - 5 business days (Monday to Friday, excluding public holidays).
* Order Cut-off Time: 5:00 PM (GMT-7). Orders placed after this time or on weekends will begin processing the following business day.
2. SHIPPING RATES & FREE SHIPPING
* Standard Shipping: A flat rate of $5.99 USD applies to all orders shipped to the United States.
* Currency: All shipping fees and product prices are charged in USD.
3. ESTIMATED DELIVERY TIMES
To ensure full transparency, we provide estimated delivery windows based on typical transit times. Please note that these are estimates, and actual delivery may vary due to customs clearance and local postal efficiency.
| Destination | Estimated Shipping Transit | Total Estimated Delivery (Processing + Shipping) |
| Destination | Estimated Shipping Transit | Total Estimated Delivery (Processing + Shipping) |
| United States | 7 - 12 Business Days | 10 - 17 Business Days |
Note: Delivery times may be slightly extended during peak seasons (e.g., Black Friday, Christmas) or severe weather events.
4. ORDER TRACKING
Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to the carrier’s website. Please allow 24-48 hours for the tracking information to update in the carrier's system.
5. CUSTOMS RULES
Since all items are manufactured, printed, and shipped in the United States, the price shown on the website will be the final price, and you will not be subject to tax.
6. ADDRESS ACCURACY & UNDELIVERABLE PACKAGES
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incomplete or incorrect address, the customer will be responsible for the reshipping costs.
7. CONTACT INFORMATION
For questions regarding your shipment, please reach out to our customer support team:
* Store Name: Hoeneo
* Email: support@hoeneo.com
* Phone: +1 (323) 536-1325
* Business Address: 15 rue des Merisiers, Mercier Quebec J6R 1X3, Canada