Free Shipping On Orders Over $99
Irish Celtic Cross Saint Patrick's Day Irish By Blood American flag By Birth Patriot By Choice Baseball Cap Hat
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PRODUCT DETAIL
Made Of High-quality Polyester Fiber, Durable And Anti-wrinkle, Anti-shrink, Abrasion-resistant, And Mildew-resistant.
The Classic Hat Provides Excellent Sun Protection And Is Perfect For Any Outdoor Activity!
Universal Fit: Adult Sized With Adjustable Snap Closure.
SHIPPING
At Hoeneo, we are dedicated to delivering our products to customers worldwide with transparency and care. Please review our detailed shipping procedures below.
1. ORDER PROCESSING
Processing Time: All orders are typically processed within 3-5 business days (Monday to Friday, excluding public holidays).
Order Cut-off Time: 5:00 PM (GMT+8). Orders placed after this time or on weekends will begin processing the following business day.
Location: All orders are professionally inspected and shipped from our fulfillment center in Fuzhou, China.
2. SHIPPING RATES & FREE SHIPPING
Standard Shipping: A flat rate of $5.99 USD applies to all orders worldwide.
Free Shipping: We offer FREE Standard Shipping on all orders over $99.00 USD. This discount is automatically applied at checkout.
Currency: All shipping fees are charged in USD.
3. ESTIMATED DELIVERY TIMES
To ensure transparency, we provide estimated delivery windows based on typical transit times. Please note that these are estimates and actual delivery may vary due to customs clearance and local postal efficiency.
| Destination | Estimated Shipping Transit | Total Estimated Delivery (Processing + Shipping) |
| United States / Canada | 7 - 12 Business Days | 10 - 17 Business Days |
| UK / European Union | 7 - 12 Business Days | 10 - 17 Business Days |
| Australia / New Zealand | 8 - 14 Business Days | 11 - 19 Business Days |
| Asia | 5 - 10 Business Days | 8 - 15 Business Days |
| Rest of the World | 10 - 18 Business Days | 13 - 23 Business Days |
Note: Delivery times may be extended during peak seasons (e.g., Black Friday, Christmas).
4. ORDER TRACKING
Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to the carrier’s website. Please allow 24-48 hours for the tracking information to update in the carrier's system.
5. CUSTOMS, DUTIES, AND TAXES
Hoeneo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If you are unsure of your country's import policies, please contact your local customs office before ordering.
6. ADDRESS ACCURACY & UNDELIVERABLE PACKAGES
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping costs.
RETURN & REFUND
At Hoeneo, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
1. RETURN & EXCHANGE WINDOW
30-Day Policy: You have 30 days from the date of delivery to request a return or exchange.
Eligibility: To be eligible, items must be:
Unused, unwashed, and in the same condition as received.
In the original packaging with all tags and labels attached.
2. NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
Personalized or custom-made products.
Final sale or clearance items (clearly marked on the product page).
Gift cards.
3. HOW TO START A RETURN
To ensure a smooth process, please follow these steps:
Contact Us: Email support@hoeneo.com with your order number and the reason for return.
Authorization: Our team will respond within 24-48 hours with a Return Authorization and the appropriate return address.
Shipping: Pack the item securely. We recommend using a trackable shipping service, as we are not responsible for items lost in transit during the return process.
4. RETURN SHIPPING COSTS
Customer Responsibility: Customers are responsible for paying the shipping costs for returning items (e.g., size preference, changed mind). Shipping costs are non-refundable.
Our Responsibility: If the return is due to our error (defective, damaged, or wrong item), Hoeneo will cover all return shipping costs and provide a full refund or free replacement.
5. REFUND PROCESS
Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
Approval: Approved refunds are processed within 3-7 business days.
Payment Method: The credit will automatically be applied to your original payment method. Please note that banks/credit card companies may take an additional 3-10 days to post the funds to your account.
6. DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us at support@hoeneo.com within 7 days of delivery with clear photos of the issue. We will expedite a replacement or full refund at no extra cost to you.
7. RETURN ADDRESS
Please do not send your purchase back to the manufacturer. Contact us first at support@hoeneo.com to receive the correct return warehouse address.
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Baseball Cap
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GET IN TOUCH
Email: support@hoeneo.com
Phone: +86 177 5044 9187
Support Hours: Mon-Fri, 9:00 AM - 6:00 PM (GMT+8)
Office Address: No.25 Dayang, Tongguan Village, Wutong Town, Yongtai County, Fuzhou, Fujian, 350700, China
