Contact us

We value your feedback and are here to help with any questions regarding our products, orders, or custom designs. Our dedicated customer service team aims to provide a seamless shopping experience for every customer.

Customer Support

• Email: support@hoeneo.com

• Phone: +86 15260288799

• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Business Information

• Legal Business Name: Hoeneo

• Address: UNIT 89, 3/F, YAU LEE CENTRE, HOI YUEN ROAD NO.45, KWUN TONG, KOWLOON, HONG KONG

Frequently Asked Questions

• Order Tracking: Once your order is shipped, you will receive an email with a tracking number.

• Returns: Please visit our [Return & Refund Policy] page for detailed instructions before sending any items back.

• Shipping: We offer worldwide shipping from our fulfillment center in China. For estimated delivery times, please refer to our [Shipping Policy].