We currently only sell our products in the 51 continents of the United States.
Unable to deliver to military bases.
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you place your order. It usually takes 2-5 business days to process your order. Once we’ve processed it, we can then ship it.
Shipping
| Shipping Method | Country/Region | Cost | Standard Shipping in working days(Mon-Fri),excludes processing time. |
| Dedicated Circuit | United States | $7(free shipping for orders over $99) | 5-8 days |
Please note:
- All packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we’re keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
- Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
- Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into hoeneo.com “My Account”. Click on ” My Order ” to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note for taxes
Our customers do not need to pay for importing fees, duties, or VAT (Valued Additional Tax).
For further inquiries:
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@hoeneo.com.
Service time: 9AM-6PM (GMT -8), Monday-Friday. (holidays excepted )